Start Your Repair
Next Steps to begin the repair process
STOP!!! Don’t mail it in yet! Most computer issues including slowdowns, pop up ads, virus removal and performance issues can be solved remotely.
Before shipping to us, contact us to find out if remote support is right for you remote support.
If remote support is not for you, follow these steps.
Step 1: Ship It To Us
Got an extra Amazon box laying around? Dont we all? If not, we suggest going to your local shipping service and let them pack it safely.
What to Include:
LAPTOP – Include the entire laptop INCLUDING the AC adapter.
DESKTOP – All you need to send is the computer tower and AC adapter. No need to include the mouse and keyboard
ALL IN ONE Desktop – Please include the unit and the AC Adapter. No need to include the mouse and keyboard.
Make sure that in the box, you put a “DEAR Nationwide PC Support” note. This should include the following:
- A description of the problem(s) you are experiencing that was discussed with the Nationwide PC Support technician prior to sending it in.
- Return mailing address
- Cell Phone number that can receive calls and text
How to Ship It
Grab a good shipping box and foam, popcorn or bubble wrap, pack it up, and take it to your local FedEx, UPS Store or USPS. FedEx and most UPS stores offer packaging services, so if you don’t want to pack it yourself, they can help. PLEASE NOTE: The box should be big enough to comfortably fit the computer and padding. We recommend shipping with a tracking number via UPS, FedEx or USPS.
RECOMMENDED SUPPLIES:
Where to Ship It
We are located in Beaumont, CA
We will provide the address to you once you have a confirmed repair case. (This cuts down on mail spam)
Receipt of your computer indicates your agreement with our Terms and Conditions.
Step 2: Once received we get to work
Once we receive your computer, we will conduct our inspection and will contact you within 24 hours with a detailed estimate.
The minimum fee charged for this service is $95 which includes the diagnostic fee and covers up to one hour of labor (excluding parts). If you choose to move forward with repairs, the diagnostic fee will cover your first hour of labor. If you choose not to move forward, the diagnostic fee will be used to cover time spent and return shipping. The $95 diagnostic fee is non-refundable.
Step 3: We fix it and ship it back
Repairs are typically completed within 3 to 5 businesses days and we cover the shipping costs back to you via UPS or FedEx ground. PLEASE NOTE we do NOT ship to PO boxes. If you require faster shipping, you will be billed for any shipping charge other than ground.