Terms & Conditions
By utilizing Computer Repair by Marcus dba NationwidePCSupport.com (Company) for drop-off, onsite or remote service(s), or by purchasing any computer hardware, components, software or electronic accessory, you (You, User, Customer) agree to the following terms and conditions (your signature is not required):
Repair Warranty
Unless otherwise noted at the time of service, all work performed by Company carries a 30-calendar day warranty on parts, and a 30-calendar day warranty on labor. Repair warranty does not cover cracked or damaged laptop or desktop screens, cases, ports, connections, buttons, or any damage caused by computer or computer accessory being dropped, intentionally abused, liquid damage, fire, theft, or any natural disaster. Repair warranty does not cover customers who provide their own parts to Company for repair services.
All warranties start from the date of invoice, NOT the date that the equipment is delivered to or picked up. You must inform Company of any warranty claim promptly upon your discovery of any defect and you must deliver the equipment to Company at your expense for warranty service within the warranty period. Our obligation under any warranty claim is limited to repair or replacement of the faulty equipment. Company may determine, in our sole discretion, that repair or replacement is not possible, in which case Company may issue a partial or full refund. Refunds will not be issued under any circumstances unless Company has determined that the part or services rendered is defective or beyond repair.
Computer Sales
All new, off lease, used, refurbished, open box desktops, laptops, monitors, printers or any other computer hardware or electronic sales, carry a thirty (30) calendar day hardware warranty from invoice date, UNLESS noted in the description area on the invoice provided by Company. Laptop batteries are not warrantied under Company or manufacturer warranty. Warranty does not cover cracked or damaged laptop or desktop screens, cases, ports, connections, buttons, or any damage caused by computer or computer accessory being dropped, intentionally abused, liquid damage, fire, theft, or any natural disaster. All software, hardware, 3rd party hardware or software conflicts, Windows updates issues, virus, spyware, malware or any software installed or downloaded, that arise under the warranty period, are not covered under Company or manufacturer’s warranty. Data recovery from a failing or failed hard drive is NOT COVERED under any Company or manufactures warranty. Any computer requiring warranty related service, must be dropped off or shipped by user to Company for repair. If user requires on site pick up or repair for warranty related issues, a service call fee will be charged. Warranty onsite service calls are only available in Riverside and San Bernardino counties. User is responsible for all shipping costs of any computer or hardware to Company. If computer hardware is deemed to be in working order by Company, customer will be responsible for a diagnosis and/or non-warrantied related repair fee. All repairs will be done in a timely manner. If computer is deemed non-repairable, and is under warranty status, a computer of equal or greater value will be substituted for the original computer. No refunds are offered by Company.
Computer Sales (Returns)
Return or exchange of equipment is at our sole discretion. If accepted, returns of non-faulty equipment within 30 days of invoicing will be charged a 20% restocking fee. No returns are permitted on equipment after 30 days from the date of invoice.
Shipping
We cannot be responsible for any loss of, or damage, to your equipment during shipping. This includes incoming and outgoing orders. All of our shipments are packed safely, checked, and insured with a trusted carrier. We recommend insuring any equipment you ship to us. Claims for damage during transit are the sole responsibility of the customer, and we will fully comply with all requests from customers and carriers relating to such claims.
Abandoned Systems/Lack of Contact/Payment
Upon completion of service, we will promptly notify you when your equipment is ready to be shipped or picked up. If you do not pick up the equipment within 30 days of notice, you will be deemed to have abandoned the equipment and we may dispose of or resell your computer or parts. The proceeds of such disposition, if any, will be applied first to our costs in disposing of the equipment and then to any outstanding balance you may have with us
Turnaround Time Guidelines
Most simple orders are able to be completely processed within 3-7 business days. When expedited service is requested, we will do our best to meet a 1-3 business day turnaround. Although we do our best, we cannot promise these turnaround times for every circumstance. Normal orders are performed with cost savings in mind, while with rush orders our focus is to provide the fastest turnaround possible. More time will be spent on rush orders, and any parts needed will be rush shipped. This normally results in a higher cost. Our advertised diagnostic fee does not apply to rush orders. We may escalate a normal order to a rush order at any time without notice if we sense the customer is in a hurry (example: multiple phone calls seeking status updates the same day or next day after an order is dropped off).
Expectation of Custom Conduct and Good Faith
Certain qualifying individuals are eligible for a 10% discount on all labor we perform. Qualifying individuals include: Active duty military personnel, police, fire, and rescue personnel. Individuals must request the discount in order to receive it.
Expectation of Custom Conduct and Good Faith
We understand technology fuels the heartbeat of modern human life and corporate transactions. Going through technology-related issues and resulting financial losses can be emotionally difficult. Please bear in mind: We are here to provide a professional, competent, friendly alternative to corporate managed service firms, retail chains and traditional “shops.” Sometimes orders take longer than they should. Sometimes we’re busy and lapses in communication may occur. This does not mean we have forgotten about you, nor does it mean we care less about your situation that you do. Rude conduct, foul language, or verbal abuse of any kind towards a Company team member may result in A) Termination of a given or ongoing service prior to completion, with no refunds offered, B) Forfeiture of warranty, C) Removal from premises.
Confidentiality Agreement
Upon both parties signing an initial work order, we, Computer Repair by Marcus dba NationwidePCSupprot.com, agree to physically and virtually guard your equipment and data to the fullest extent possible. Any customer or patient information encountered during our working relationship is for diagnostic purposes only, and will be treated as confidential. The same goes for our employees, contractors, and any involved associates. Under no circumstances will your personal, company, client, or patient data be moved, sold, or sent anywhere without permission from our client
Waiver of Liability
You grant permission to us to perform any action deemed necessary in our professional capacity. You release us from any liability for any data loss, or component failures, occurring during attempted repair or testing, or at any other time. We are not responsible for loss of profit, or for any direct, indirect, special, incidental, or consequential damage occurring during, after, or as a result of our provision of goods and or services. ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING, WITHOUT LIMITATION, ANY CLAIMS FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, ARE HEREBY EXPRESSLY WAIVED
Payment and Acceptance
Your payment for service or sales, acknowledges that you have read these Terms of Service and Warranty contract, and agree to the terms.